My freezer temperature has only one setting that has no bearing on anything else. If the refrigerator is plugged in, no matter the setting for the refrigerator part, the freezer acts the same way – like a blast of cold arctic air. We never have to worry about waiting for ice.
It’s not just that vegan ice-cream is harder than dairy ice-creams, because I really don’t know if it is, based on the way my freezer acts. It freezes everything rock solid.
That being the case, I always have to soften up the dairy free ice-cream. I remove the cover and a few seconds in the microwave does it. Start from ten seconds and work up, so it doesn’t actually melt.
Otherwise, if you don’t have use of a micro-wave, set the container in a larger container of hot tap water, about an inch from the top with the top closed tightly, again for a few seconds, working up in time to where it’s just right.